Please note that the original shipping cost is non-refundable and we do not accept exchanges. Once we receive your return, we will inspect the item(s) and issue a refund within 3-5 business days. If you wish to cancel or receive a refund on an order that has already been shipped, you will be responsible for the return shipping costs. You are fully eligible to cancel an order before the order has been shipped. Q: Can I cancel, return, or exchange an order? ![]() If you received a damaged item, please contact our Customer Support Team immediately to receive assistance. If you would like to return your purchase from for any reason, you may do so by returning your items within 28 days of receiving the order. All you need to do is go to our "Track Your Order" page and insert your order's tracking number. You can track your order right on our website. Once your order is shipped, you will receive an email with a shipping update with your tracking number. Unfortunately, we are only able to ship to those in the United States. We recommend using a trackable shipping method and keeping your shipping receipt until your return is processed. Didnt love your order Dont stress Our easy returns process has got you covered Refunds are offered on all orders received back to our hub within 14. Please note that the buyer is responsible for all return shipping costs. If for any reason you are not satisfied, you can return the item(s) within 30 days of delivery. We want you to be completely satisfied with your purchase from Revolve. Q: Is there a warranty on the Revolve Bracelets? If you feel something went wrong with order’s processing, feel free to reach out to our Customer Support Team. Please do not be concerned if you have not received your tracking information within that time frame, your order will be fulfilled shortly. Home Try-On Try us on at home first Finding the perfect dress for the big day is a big deal, so try us out with samples and swatches shipped right to your door. Though, we may be experiencing minor delays due to the high volume of orders we are receiving. The processing time for orders is usually 1-3 business days. We don’t guarantee that we will receive your returned item.Once shipped, the average delivery time is 10-15 business days, depending on where in the world you are located. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States. If you need to exchange it for the same item, send us an email at and send your item to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States. If you’ve done all of this and you still have not received your refund yet, please contact us at only replace items if they are defective or damaged. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. ![]() Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted: (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 14 days after delivery. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. ![]() Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. ![]() If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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